Adhering to these values have promoted strong relationships with our business partners, most of which have been established ten years or longer. Our enduring relationships have, in turn, facilitated several consecutive years of exponential growth in our volume and footprint.
Century Lending Company funds and securitizes wholesale and correspondent loans originated by its business partners, banks and direct mortgage lending entities across twenty-three states. We are committed to setting the industry standard in customer service, and this means that you will get a fast and reliable decision on every issue, in every loan submission, every time.
When you need to contact Century, you will speak to a live team member with knowledge of your client's submission. We do not believe in automated phone prompts. Century Lending Company's unique customer service structure ensures you will always reach a member of your underwriting team, and those team members will stay with your borrower's loan form start-to-finish. Because our teams are located in our corporate headquarters in Louisville, Kentucky, our team members have immediate access to each and every department that may affect your loan – from underwriting, doc drawing, legal, compliance, licensing, and senior management. You will always find a team member who is able to provide meaningful information on your client's file, and one who has the ability to escalate important issues.
In 2005, Century Lending announced FUSION, our proprietary automated loan approval and tracking system. Through Fusion, our clients can track every single process in the underwriting, closing and funding process, and correspond directly with the underwriting staff. We offer import/upload services via Desktop Underwriter, automated underwriting approvals, automated status emails, electronic lock and funding requests and faster and more efficient delivery of closing documents. Fusion also hosts a comprehensive compliance suite that will ensure full compliance with the complex regulations in our industry, from QM/ATR to HOEPA, ECOA, and all applicable state, local and federal laws and regulations. We create and provide the latest in technology so that you remain fully informed during every step of the process.